Our Policies

Inclusivity and Community Policy

At Patchwork at Homespun, we believe creativity flourishes in a welcoming and inclusive environment. Everyone is welcome in our shop, and we aim to create a space where all feel comfortable, respected, and valued.

We ask all customers, students, teachers, and visitors to treat one another with kindness and respect. Whether you're browsing the shop, attending a workshop, or joining a term class, we encourage a friendly, supportive atmosphere where we help and learn from each other.

If you ever feel uncomfortable or have concerns during your visit or a class, please let us know. We're here to help and ensure your experience is positive and welcoming.

Classes and Workshop Policy

Preparation and Participation

Some classes and workshops may require preparation beforehand, such as pre-cutting fabric or gathering specific materials. We will advise you in advance if preparation is required, and we kindly ask that it is completed before attending, to ensure you can get the most out of your class.

Unfortunately, if required preparation has not been completed, refunds are not available unless your place can be filled and paid for prior to the event. Please bring all necessary materials and supplies with you to class.

Regular classes and workshops are intended for adults. Due to insurance and regulatory requirements, participants must be 18 years or older unless otherwise specified for a particular event.

Term Patchwork Classes

Term Discount

We love welcoming our regular students each term and are pleased to offer a significantly discounted rate to those who book and pay for the full term in advance. This discounted rate is our way of saying thank you for your ongoing support and commitment.

To take advantage of the discounted rate, full term fees must be paid before the end of the first week of term. After this time, classes will be charged at the casual rate. Please contact us for details on the current casual rate.

Students enrolled in term patchwork classes also enjoy 10% off in-store products on the day their session is held. Please note that some goods and services are excluded from this discount.

Booking Your Place in Advance

To secure your place in the next term's class, a $50 deposit is required before the end of the current term. This deposit guarantees your spot and allows us to plan class numbers. Please note, the deposit is non-refundable, as the place is held for you for the full term.

If you find you're unable to attend the term, the deposit may only be refunded or rolled over if your place can be filled and paid for by another student. The earlier you let us know, the better chance we have to offer the place to someone on the waiting list.

If a deposit is not received before the end of term, your place may be offered to another student. If you're unsure about your booking for the next term, please speak with us as soon as possible—we're happy to help.

Returns and Refunds Policy

We want you to be happy with your purchase. If there's a problem, please let us know as soon as possible so we can help.

We're happy to accept returns within 14 days of receipt, provided the goods are:

• Unused,
• In their original condition and packaging, and
• Accompanied by a valid receipt or proof of purchase.

Change-of-mind returns are accepted at the discretion of Patchwork at Homespun. Where accepted, a refund may be issued either to the original payment method or as store credit in the form of a gift voucher / store credit.

For goods that are faulty, damaged, or not as described, you are entitled to a replacement or a refund to your original payment method, in accordance with your rights under Australian Consumer Law.

Returns – In-store Purchases

• Goods must be returned in person with a valid receipt or proof-of-purchase.
• Copyrighted items, including patterns and books, cannot be returned unless faulty.
• For change-of-mind returns, we may offer a refund or store credit at our discretion.

Returns – Online Purchases

• For change-of-mind returns, both the original shipping cost and return shipping are at the buyer's expense.
• Original and return shipping costs are non-refundable unless the item is faulty or not as described.

Applies to All Returns

• Items must be unused and in their original condition and packaging.
• Proof of purchase is required for all returns.
• Returns must be made within 14 days of receipt.
• Goods must be received by Patchwork at Homespun before any refund or exchange can be processed.
• Copyrighted items, including patterns and books, are non-returnable unless faulty.
• Customised goods, such as fabric cut to length, are non-returnable unless faulty.

Delivery Information

Standard Delivery

• Free standard delivery for orders of $150 and over Australia wide
• Standard delivery charge of $14 for all orders under $150
• Delivery time: 3–7 business days, but may vary
• Carrier: We typically use Australia Post for deliveries but may use alternative couriers as required

Additional Information

• Delivery times are estimates and may vary during peak periods
• Orders are processed within 1–2 business days
• We do not deliver to PO Boxes
• International shipping is not currently available

Special or Urgent Delivery Requirements?

If you have a special or urgent delivery requirement, please let us know, and we will be pleased to discuss express delivery options.