Policies
All You Need to Know
At Patchwork at Homespun, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.
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Workshop Policy
Cancellations or Postponement
All class fees are to be paid in full at the time of booking. Due to costs associated with booking teachers and special guests, full refunds or transfer of fees to another class or workshop can only be offered up to 2 weeks prior to the class or workshop.
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There may be occasions where we can fill your place from a waiting list. In this case we are happy to refund the class fee once the substitute has paid and confirmed their place. Kits cannot be refunded unless they are able to be used by the substitute student.
Full fees will be refunded in the event that we cancel the workshop.
If there is preparation needed to complete before a class, please ensure it have been completed. If not completed it may prevent you being able to fully participate in the class. No refunds can be offered in these cases. Please bring all necessary requirements to class.
Class participants enjoy a 10% discount on purchases made in store on the day of their class.
Term Patchwork Classes
Cancellations or Postponement
As we have limited places in our classes, Term classes require a $50 deposit to be paid before previous term ends to hold your place in a class. If for any reason you cannot attend that term, the deposit can be offered as a class credit to be used before the end of the year.
If we are able to transfer the place to another participant, a refund will be offered. If you are unable to attend, please let us know as soon as possible so we have the opportunity to advertise vacancies, fill the place and offer you a refund.
If a deposit for following term enrolment is not paid prior to the end of term, the place may be offered to a student on the waiting list. Please see us asap if you are unsure of your booking for the next term.
We offer a discounted rate on Term fees if they are paid in full by the first week of the Term. Otherwise classes are calculated at the current Casual Rate.
Returns and Refunds
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Return Policy
Please let us know as soon as possible if you are not happy with your purchase. We are happy to accept returned goods within 2 weeks of receipt and as long as they are in their original packaging and condition and you have your receipt. Returns are at the buyers expense. Due to copyright laws, we cannot accept the return of patterns or books. Goods must be returned to our store at the buyers cost prior to any refund or exchange taking place. Refunds will exclude postage costs.
COVID and FLU Policy
In line with Guidelines released by the WA State Government we have taken the following precautions to keep our customers and staff safe.
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Physical distancing of 1.5m is expected to be maintained by customers and staff.
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We have restricted class size to enable physical distancing and patrons within the shop.
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Regular cleaning is under taken.
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Communal equipment is limited.
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Attendees to classes must bring their own sewing equipment and mug.
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Hand sanitiser must be used before using the tea and coffee station.
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Patrons of the shop and classes are also asked to bring their own hand sanitiser for their personal use.
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We thank all our wonderful customers for their support and consideration of others.
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